Your Customers Want Help. You Need Profit Protection. We do both, and more!
E-Com Support improvements with a superb revenue support system, in metrics founders care about: refund rate, CSAT, repeat rate, and saved revenue. We are actually Revenue Partners, Not just a CS provider.
Support run like a revenue system
Three phases. One accountable system. Built for retention and LTV growth.
01. Foundation
We map your policies, brand voice, and revenue leaks, then set up your helpdesk so every reply has context and guardrails.
Deliverables
- Brand voice sheet for support
- Refund and exchange decision tree
- Tagging and attribution rules
- Human sounding macros and templates
- Escalation paths for payment, legal, public complaints
02. Daily ops
Real humans reply to every message, every day, inside your helpdesk.
What this includes
- Pre purchase questions that close more shoppers
- Refund and return conversations
- Complaint handling that prevents chargebacks & negative reviews
03. Optimization loop
Every week we review performance and upgrade the next batch of replies.
What you see
- Weekly performance report
- Monthly review call
- Updated scripts and templates based on what is working
Why are founders choosing revenue focused support over traditional support?
Dedicated humans, proven playbooks, and performance aligned pricing, built for EU Shopify brands that are tired of refunds and weak replies.
No full service fluff. We only run ecommerce customer support with a revenue lens, so every week the playbooks get tighter, faster, and more profitable for your brand.
Every reply is handled by trained agents, not bots. The rule is simple: solve first, sell second. Customers feel helped, not "handled".
You pay a base retainer based on ticket volume, then an optional performance component only on verified saved revenue, with a clear cap. If we do not move the needle, you do not pay a revenue percentage.
We write in your tone, follow your policies, and keep conversations consistent. No robotic templates, no random agents. Your customers feel like they are speaking to your brand.
You see what support actually changed: refund saves, exchanges, CSAT, response time, complaint recoveries, and patterns that affect repeat purchases. Weekly reporting, monthly review, continuous improvement.
Our data-backed process delivers results
EditFlow provides everything you need to keep growing. From strategy to new shoots to content optimization, we deliver custom creatives for your brand every week or month. You focus on scaling your brand, we provide the creatives that make it happen.
.avif)
Performance content that drives growth
EditFlow provides everything you need to keep growing. From strategy to new shoots to content optimization, we deliver custom creatives for your brand every week or month. You focus on scaling your brand, we provide the creatives that make it happen.
Trusted by founders who care about retention, not just acquisition.
We thought support was just cost. Turns out it was leaking money. Refunds dropped within the first month and replies actually sounded like us.
Before this, our inbox was chaos. Refunds were approved too fast, reviews were getting risky, and I was personally answering tickets at night. They rebuilt our flows, trained the agents properly, and tracked what was actually saved. First time support felt like a system, not stress.
We were leaking money through refunds and did not even realize it. The audit showed gaps we never tracked. Since onboarding, refunds are down and repeat orders are up. The reporting alone is worth it because now we can defend the numbers internally.
We outsourced support before and hated it. This was different. They pushed exchanges first, protected reviews, and showed us real numbers. Saved revenue was not a vague promise, it was documented. I can finally trust the inbox again.
What I like most is that they do not just close tickets. They actually think about outcomes. Reviews, retention, and margin matter to them. That mindset is rare in outsourced support.
What impressed me was how little noise there was. No constant check ins, no drama. Tickets were handled, customers were calm, and reports were clean. As a founder, this silence is underrated.
Support finally sounds like our brand voice and Customers noticed before we did.
We were losing five star reviews over small issues. They fixed the process, added proper follow ups, and recovered unhappy customers. Reviews stabilized within weeks. Other things aside, this alone has saved us long term damage.
Best part is I am no longer the backup support agent.
I was skeptical about the revenue angle. Support is support, right? Wrong. They showed how many refunds were prevented, how many exchanges converted, and where customers usually dropped. It changed how we see post purchase completely.
We thought support was just cost. Turns out it was leaking money. Refunds dropped within the first month and replies actually sounded like us.
Before this, our inbox was chaos. Refunds were approved too fast, reviews were getting risky, and I was personally answering tickets at night. They rebuilt our flows, trained the agents properly, and tracked what was actually saved. First time support felt like a system, not stress.
We were leaking money through refunds and did not even realize it. The audit showed gaps we never tracked. Since onboarding, refunds are down and repeat orders are up. The reporting alone is worth it because now we can defend the numbers internally.
We outsourced support before and hated it. This was different. They pushed exchanges first, protected reviews, and showed us real numbers. Saved revenue was not a vague promise, it was documented. I can finally trust the inbox again.
What I like most is that they do not just close tickets. They actually think about outcomes. Reviews, retention, and margin matter to them. That mindset is rare in outsourced support.
What impressed me was how little noise there was. No constant check ins, no drama. Tickets were handled, customers were calm, and reports were clean. As a founder, this silence is underrated.
Support finally sounds like our brand voice and Customers noticed before we did.
We were losing five star reviews over small issues. They fixed the process, added proper follow ups, and recovered unhappy customers. Reviews stabilized within weeks. Other things aside, this alone has saved us long term damage.
Best part is I am no longer the backup support agent.
I was skeptical about the revenue angle. Support is support, right? Wrong. They showed how many refunds were prevented, how many exchanges converted, and where customers usually dropped. It changed how we see post purchase completely.
Your Complete Support Solution
Whether you need faster replies, fewer refunds, or higher repeat purchases, we take over your inbox and run support like a revenue system. Email, chat, and DMs.
Brand voice protection
Your customers should feel like they are speaking to your brand, not an outsourced inbox. We document tone, policies, and edge cases so replies stay consistent across every agent and channel.
Coverage that stops revenue leaks
We cover the hours where EU customers actually buy and ask questions. Faster first response means fewer abandoned carts, fewer angry follow ups, and fewer chargebacks.
QA and escalation built in
Support fails when random issues hit. We run QA on conversations, audit ticket quality, and escalate payment, legal, and public complaints with a clear process so small fires do not become brand damage.
Frequently asked questions
Typical onboarding is within 7 days once we have helpdesk access, policies, and brand voice approval.
Standard coverage is Monday to Friday aligned to CET hours, with escalation for urgent issues.
English only at launch. We expand after we have two strong case studies and QA is stable.
Saved revenue is refund prevented or exchange processed. Incremental revenue is upsell, cross sell, or win back tied to the ticket via tags, Shopify notes, or unique codes.
Meta Business suite, Shopify plus Gorgias or Zendesk. We plug into what you already use.
