Do you want to Save & Increase your actual Customers?
We run E-com Support like a revenue stream for you. More Refund saves, Higher upsells, Higher win backs, Better reviews.
Our Process
A structured approach to transforming your customer support into a revenue-generating powerhouse.
Deep Dive
We map your policies, brand voice, top ticket reasons, and where revenue leaks happen.
- Brand voice sheet for support
- Refund and exchange decision tree
- Tagging and attribution rules
Setup
We configure your helpdesk so agents have context and guardrails.
- Macros and templates that sound human
- Escalation paths for payment, legal, and public complaints
- QA checklist and internal scorecard
Daily Ops
Real humans reply to every message, every day, inside your helpdesk.
- Pre-purchase questions that get shoppers over the line
- Return and refund conversations that convert to exchanges or store credit
- Complaint handling that prevents chargebacks and negative reviews
Measurement Loop
Every week we review what happened and improve the next batch of replies.
- Weekly performance report
- Monthly review call
- Updated scripts and templates based on what's working
Why are founders choosing revenue focused support over traditional support?
Dedicated humans, proven playbooks, and performance aligned pricing, built for EU Shopify brands that are tired of refunds and weak replies.
No full service fluff. We only run ecommerce customer support with a revenue lens, so every week the playbooks get tighter, faster, and more profitable for your brand.
Every reply is handled by trained agents, not bots. The rule is simple: solve first, sell second. Customers feel helped, not "handled".
You pay a base retainer based on ticket volume, then an optional performance component only on verified saved revenue, with a clear cap. If we do not move the needle, you do not pay a revenue percentage.
We write in your tone, follow your policies, and keep conversations consistent. No robotic templates, no random agents. Your customers feel like they are speaking to your brand.
You see what support actually changed: refund saves, exchanges, CSAT, response time, complaint recoveries, and patterns that affect repeat purchases. Weekly reporting, monthly review, continuous improvement.
Our data-backed process delivers results
EditFlow provides everything you need to keep growing. From strategy to new shoots to content optimization, we deliver custom creatives for your brand every week or month. You focus on scaling your brand, we provide the creatives that make it happen.
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Performance content that drives growth
EditFlow provides everything you need to keep growing. From strategy to new shoots to content optimization, we deliver custom creatives for your brand every week or month. You focus on scaling your brand, we provide the creatives that make it happen.
Your Complete Support Solution
Whether you need faster replies, fewer refunds, or higher repeat purchases, we take over your inbox and run support like a revenue system. Email, chat, and DMs.
Brand voice protection
Your customers should feel like they are speaking to your brand, not an outsourced inbox. We document tone, policies, and edge cases so replies stay consistent across every agent and channel.
Coverage that stops revenue leaks
We cover the hours where EU customers actually buy and ask questions. Faster first response means fewer abandoned carts, fewer angry follow ups, and fewer chargebacks.
QA and escalation built in
Support fails when random issues hit. We run QA on conversations, audit ticket quality, and escalate payment, legal, and public complaints with a clear process so small fires do not become brand damage.
Frequently asked questions
Typical onboarding is within 7 days once we have helpdesk access, policies, and brand voice approval.
Standard coverage is Monday to Friday aligned to CET hours, with escalation for urgent issues.
English only at launch. We expand after we have two strong case studies and QA is stable.
Saved revenue is refund prevented or exchange processed. Incremental revenue is upsell, cross sell, or win back tied to the ticket via tags, Shopify notes, or unique codes.
Meta Business suite, Shopify plus Gorgias or Zendesk. We plug into what you already use.
